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GUIDANCE

Returns

Completely Bespoke, Never ‘In Stock’

Due to the fact that each ring we create is completely bespoke and one-off we are unfortunately not able to offer a returns service. Our rings are commissioned to meet personal specifications which results in us not being able to reuse or resell the item. However, we work extremely closely with each client to ensure that every element of their design is correct before the design sign-off.

Here at Durham Rose we appreciate that it’s sometimes hard to visualise something purely from images, without seeing a physical representation that you can hold within your own hands. This is why we created our ‘Try Before You Buy’ options.

What About Defects and Repairs?

The rings themselves come with a one-year manufacturer’s warranty, which covers any potential mechanical defect which could occur. We at Durham Rose also offer a free ring resizing service to correct any ring fitting issues.

What Are My Rights?

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale. This does not affect your statutory rights.

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“They created magic from just one photo. An utterly unique design.”

“Fantastic service from Natalie from the initial design consultation to receiving our amazing ring at the end of the process.”

“A big thank you to all at Durham Rose and I look forward to future business, designing a wedding band that will complement such a beautiful engagement ring”

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“What Faye designed was nothing short of spectacular. The design truly did capture everything I wanted.”

Get in touch with one
of our incredible designers

Our team and their wealth of experience will seamlessly guide you through the design process and create a unique, one off timeless piece of jewelery.

Get in touch with one of our incredible designers

Our team and their wealth of experience will seamlessly guide you through the design process and create a unique, one off timeless piece of jewelery.

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