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About

Our Policies

How do we ensure your piece of forever reaches you on time and in style?

We ship our rings worldwide, with full insurance so that they reach our clients in perfect proposal condition. Our outer packaging is discrete and the inner packaging is a contemporary memento in itself. There are a variety of shipping and delivery options available to our clients. These are all included here in our comprehensive Shipping page.

Like your love, your unique bespoke ring should last a lifetime too.

With each and every piece we create and craft, we do so with pride. This is why we have developed our exclusive 1 year guarantee and servicing policy. It is our promise to you that we have selected materials of the highest quality and that our level of service is second to none. To find out more about your warranty rights, read here.

Completely Bespoke, Never ‘In Stock’.

Due to the fact that each ring we create is completely bespoke and one-off we are unfortunately not able to offer a returns service.

Our rings are commissioned to meet personal specifications which results in us not being able to reuse or resell the item. However, we always work extremely closely with each client to ensure that every element of their design is perfected before the design is signed-off. Gain more information on our returns policy here.

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Independently rated 9.8/10 - read how we've made that special moment just that little bit extra special.

“They created magic from just one photo. An utterly unique design.”

“Fantastic service from Natalie from the initial design consultation to receiving our amazing ring at the end of the process.”

“A big thank you to all at Durham Rose and I look forward to future business, designing a wedding band that will complement such a beautiful engagement ring”

“We wouldn’t hesitate to recommend Durham Rose, especially Melissa, to everyone we know.”

“What Faye designed was nothing short of spectacular. The design truly did capture everything I wanted.”

Get in touch with one
of our incredible designers

Our team and their wealth of experience will seamlessly guide you through the design process and create a unique, one off timeless piece of jewelery.

Get in touch with one of our incredible designers

Our team and their wealth of experience will seamlessly guide you through the design process and create a unique, one off timeless piece of jewelery.

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