Shipping Policy

We ship our rings worldwide with full insurance to ensure that they reach our clients in perfect condition.

FAQs:

How long will it take for my ring to arrive?

Typically, a ring will take 3-4 weeks from the point of design sign-off by our clients. This time includes the quality assessments and hallmarking procedures. We also offer an express service for those who simply cannot wait to receive their ring.

Will the packaging make it obvious that I am receiving a ring?

shipping

No. Our rings are delivered by a courier in an unbranded, discrete grey bag. The package consists of a stylish presentation box including your gemstone/diamond certificate and invoice. The ring itself is beautifully presented in a handmade wooden ring box inside a chic gift bag. Also included is a bespoke photo book which captures the entire manufacturing process of your very own ring.

I’m worried that my partner will find out, can the ring be delivered to somewhere other than my home address?

Yes. If you are paying with a debit card we can ship the ring to an alternative address, the package will simply need to be signed for by you upon receipt. If you have paid by credit card, we are only able to deliver to the billing address associated with the card. This is to ensure that your security is not jeopardised during the process.

What happens if I miss the courier delivery?

If for some reason you are not able to sign for delivery, the package will be taken to your nearest postal depot and a card with re-delivery or collection options will be posted through your door.

What if the package arrives and is damaged or looks tampered with?

Although we go to great lengths to ensure that your product arrives safely and in perfect condition, it is wise to inspect the contents to ensure that they have not been damaged during transit. If you are concerned about the parcel upon receipt, please contact us immediately on +44 (0)203 393 9091 before signing for it. Once you have signed for delivery, the ring is no longer covered by our insurance.

 

durham-rose-dragons-den-Logo  durham-rose-jewllers-of-america-Logo  durham-rose-NAJ-logo  durham-rose-responsible-jewellery-logo  durham-rose-gem-a-Logo  durham-rose-trust-pilot-logo